Customer Success Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in Massachusetts.

This role is an exciting opportunity for a technically minded professional to partner with enterprise clients and help them achieve success through product lifecycle management solutions. You will work directly with customers to ensure smooth onboarding, drive solution adoption, and consult on best practices for long-term value realization. A strong understanding of engineering or enterprise software—especially PLM—is essential, as you’ll act as a trusted advisor across both business and technical teams. This is a highly collaborative role involving close alignment with internal product, engineering, and sales stakeholders.

In Short

• Guide customers through onboarding, ensuring strong adoption of the PLM platform.
• Serve as a technical coach, offering insight on performance optimization and product usage.
• Lead issue resolution by managing escalations and Get Well Plans in collaboration with support.
• Support account growth through renewal and upsell initiatives in partnership with sales.
• Coordinate with cross-functional teams to align on customer goals and deliver value.
• Help evolve internal tools, processes, and documentation to enhance customer experience.

Requirements

• Strong understanding of engineering or enterprise software, especially PLM.
• Experience in customer success or account management roles.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving and analytical skills.

Benefits

• Opportunity to work with leading companies worldwide.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.