Customer Success Manager - Remote

Overview

As a Customer Success Manager at EcoTrove, you will lead onboarding, manage customer relationships, and shape the customer experience in the energy sector.

In Short

• Lead end-to-end onboarding process for new clients.
• Serve as the main point of contact for customers.
• Gather customer insights to improve product offerings.
• Coordinate relationships with energy partners.
• Help customers understand energy usage and savings.
• Triage and resolve billing and platform issues.
• Drive customer renewals by delivering consistent value.
• Build scalable playbooks for a high-quality experience.

Requirements

• 3–6 years in Customer Success or Account Management.
• Experience with mid-market or enterprise clients.
• Excellent written and verbal communication skills.
• Comfort with CRM tools and data analysis.
• Empathy for utility management challenges.
• Thrives in early-stage environments.

Benefits

• Opportunity to work at the intersection of energy and technology.
• Be part of a team redefining the energy industry.
• Work closely with company leadership.
• Flexible work environment with hybrid options.