Customer Success Manager - Remote

Overview

LeafLink seeks a Customer Success Manager to join our growing team, working directly with top customers to guide their success through our marketplace and financial service solutions.

In Short

• Serve as the key Customer Success Management team member for your book of business.
• Help customers succeed by demonstrating opportunities available through LeafLink.
• Make recommendations and assist customers with best practices on the platform.
• Take accountability for customer satisfaction and value.
• Expand customer usage of LeafLink through outreach and training.
• Identify upselling opportunities to enhance customer satisfaction.
• Develop relationships with major brands and retailers in the cannabis industry.
• Meet quarterly goals related to customer engagement and adoption metrics.
• Leverage data to identify and address gaps in customer operations.
• Ensure client satisfaction and manage expectations effectively.

Requirements

• Business degree or equivalent experience preferred.
• 3+ years in a consultative customer-facing role with enterprise software.
• Experience communicating technical software features.
• Understanding of the legalized cannabis industry.
• Proficiency in operational payment cycles and inventory management.
• Exceptional communication and organizational skills.
• Track record of building strong customer relationships.
• Strong meeting facilitation skills.
• Proficient in Salesforce and other analytics tools.

Benefits

• Flexible PTO with no cap.
• Robust stock option plan.
• 5 Days of Volunteer Time Off (VTO).
• Competitive compensation and 401k match.
• Comprehensive health coverage (medical, dental, vision).
• Commuter Benefits through Flexible Spending Account.