Customer Success Manager - Remote

Overview

The Customer Success Manager at Motorola Solutions is responsible for driving user adoption and satisfaction, ensuring high customer retention, and establishing trusted partnerships with clients.

In Short

• Engage with customers post-sale to enhance user adoption.
• Develop proactive Customer Success Plans with critical goals.
• Forge effective partnerships with target accounts.
• Track multiple customer requests and strategic plans.
• Lead process improvements within the organization.
• Utilize data-analysis tools to track product adoption.
• Present findings and strategies to clients with strong executive presence.
• Work independently and manage high-stress situations.
• Proficient in Google Suite; Gainsight knowledge is a plus.
• Willingness to travel up to 25%.

Requirements

• 3+ years in customer advocacy, sales, engineering, or project management.
• Experience with enterprise-level customers preferred.
• Knowledge of Motorola software products.
• Strong portfolio management skills.
• Ability to interpret customer data effectively.
• Strong attention to detail.
• Ability to excel in high-stress situations.
• Background clearance required for high security areas.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K plan.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• 10 Paid Holidays.