Customer Service Representative Administrator - Remote

Overview

The Customer Service Representative Administrator at Motorola Solutions plays a crucial role in facilitating the recovery of collateral by supporting field agents and managing client information in a fast-paced environment.

In Short

• Work in a remote capacity to manage customer accounts.
• Ensure field agents are assigned to accounts and maintain account orderliness.
• Update accounts with new information received from clients.
• Communicate escalated information to clients and supervisors.
• Utilize a centralized Dashboard for processing information.
• Demonstrate product and service knowledge.
• Strong phone skills required for clear communication.
• 2+ years of experience in customer service and account management.
• Familiarity with G-Suite and MS Office applications is essential.
• Legal authorization to work in the U.S. is required.

Requirements

• High School Diploma or GED.
• 2+ years of customer service experience.
• Experience in collections or credit management is beneficial.
• Detail-oriented individual with strong organizational skills.
• No travel required for this position.
• Ability to handle multiple tasks efficiently.
• Proficient in using computers and related applications.
• Strong communication skills, particularly over the phone.
• Must be authorized to work in the U.S. indefinitely.
• Employer work permit sponsorship is not available.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive and accessible recruiting experience.
• Support for candidates with disabilities.
• Commitment to a people-first culture.