Customer Service Representative with Administrative Support - Remote

Overview

This position is for a Customer Service Representative with strong administrative skills who will support franchise operations remotely, ensuring exceptional customer experiences.

In Short

• Respond to inbound calls, emails, and chats from customers.
• Explain fencing services, products, timelines, and pricing.
• Schedule onsite estimates and coordinate follow-ups.
• Provide solutions-oriented support for customer concerns.
• Maintain accurate customer records in CRM systems.
• Assist in preparing estimates, invoices, and updates.
• Track project progress and keep teams updated.
• Organize and maintain digital files and documentation.
• Generate summary reports and assist with project coordination.
• Work in a fast-paced remote environment.

Requirements

• Excellent spoken and written English communication skills.
• Empathetic and customer-first approach.
• Highly organized and detail-oriented.
• Ability to handle multiple priorities.
• Tech-savvy and quick to learn new tools.
• Self-starter who takes ownership of tasks.
• Previous experience in customer service or administrative support.
• Background in construction or home services is a plus.
• Familiarity with permitting processes is helpful.
• Spanish proficiency is a plus, but not required.

Benefits

• Work from home flexibility.
• Opportunity to develop customer service skills.
• Supportive work environment.
• Training provided for product knowledge.
• Potential for career growth within the company.