Customer Service & Support Representative - Remote

Overview

The Customer Service & Support Representative at PNC provides routine service support to customers, ensuring effective communication and resolution of inquiries and issues.

In Short

• Provide customer service support through various channels.
• Resolve inquiries regarding products and services.
• Maintain high levels of customer satisfaction.
• Document customer interactions and service requests.
• Work remotely from a dedicated, confidential workspace.
• Assess and manage risks associated with customer interactions.
• Contribute to a culture of inclusivity and respect.
• Participate in ongoing training and development.
• Utilize technical skills to assist customers effectively.
• Collaborate with internal and external service partners.

Requirements

• High school diploma or GED preferred.
• Less than 1 year of related experience.
• Strong communication skills.
• Ability to manage multiple priorities.
• Technical proficiency in customer support functions.
• Accountability and results-oriented mindset.
• Attention to detail and problem-solving skills.
• Knowledge of customer service best practices.
• Wired high-speed internet connection.
• Dedicated workspace for remote work.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off including holidays and vacation days.
• Educational assistance programs.
• Short and long-term disability protection.
• Wellness programs with financial incentives.
• Life insurance options.
• Adoption and surrogacy reimbursement.
• Back-up child/elder care services.
• Inclusive workplace culture.