Sales and Service Representative - Customer Care Center - Remote

Overview

As a Sales & Service Representative within PNC's Customer Care Center organization, you handle customer inquiries and expand conversations by presenting products and services to enhance customer relationships.

In Short

• Handle customer inquiries related to banking services.
• Educate customers on products and services.
• Work in a virtual environment with specific workspace requirements.
• Transition service conversations into sales opportunities.
• Maintain high levels of customer satisfaction.
• Document customer interactions thoroughly.
• Perform tasks related to customer service and sales support.
• Available shifts between 9:00am - 9:00pm Eastern.
• Must have a dedicated and confidential workspace.
• Remote position with specific internet requirements.

Requirements

• 1+ years of related experience preferred.
• High school diploma or GED preferred.
• Knowledge of customer service principles.
• Ability to manage multiple priorities.
• Excellent problem-solving skills.
• Accountability and results-oriented mindset.
• Technical proficiency in customer support tools.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Home Lending Designated Lender Certification preferred.

Benefits

• Medical and dental coverage options.
• 401(k) with company match.
• Paid time off, including holidays and vacation days.
• Short and long-term disability protection.
• Educational assistance programs.
• Wellness programs with financial incentives.
• Support for adoption and surrogacy.
• Employee life insurance options.
• Back-up child/elder care support.
• Flexible work arrangements.