Customer Service Representative Specialist Senior - Remote

Overview

The Customer Service Representative Specialist Senior role at PNC involves delivering exceptional customer service and support for a complex suite of products and services, while working remotely.

In Short

• Remote position based in the Pacific Standard Time zone.
• Focus on advanced customer service activities for specialized products.
• Resolve complex customer inquiries across multiple channels.
• Deliver CARES model to customers and service partners.
• Act as an escalation point for complex issues.
• Document customer interactions and service requests.
• Coach and mentor junior customer service team members.
• Maintain high levels of customer satisfaction.
• Full-time position with specific working hours.
• Comprehensive benefits package available.

Requirements

• 3+ years of experience in customer service.
• Associates degree or equivalent experience.
• Strong decision-making and problem-solving skills.
• Ability to manage multiple priorities effectively.
• Excellent communication skills.
• Tech-savvy with a focus on customer experience management.
• Knowledgeable in fraud detection and prevention.
• Ability to build relationships with clients.
• Commitment to quality and continual improvement.
• Accountability and results-oriented mindset.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Pension and stock purchase plans.
• Generous paid time off, including vacation days and holidays.
• Educational assistance programs.
• Wellness programs with financial incentives.
• Short and long-term disability protection.
• Adoption and surrogacy reimbursement.
• Child and elder care assistance.
• Inclusive workplace culture.