Senior Customer Service Representative - Remote

Overview

The Senior Customer Service Representative ensures customer expectations are accurately determined and fully met, providing guidance to less experienced representatives and supporting specific customers.

In Short

• Places customer orders via various methods.
• Negotiates sale and purchase prices to influence gross profit.
• Builds customer relationships to drive repeat business.
• Maintains appropriate inventory levels for customers.
• Expedites backorders and prepares orders for shipment.
• Determines cost-effective shipping methods.
• Handles customer returns and inquiries.
• Assists less experienced representatives with customer needs.
• Performs additional duties as assigned.
• Responds to customer inquiries regarding products and quotes.

Requirements

• High school diploma or GED required.
• 3-5 years of related experience or equivalent combination.
• Excellent written and verbal communication skills.
• Strong negotiation and time management skills.
• Proficient computer skills.
• Basic product knowledge.
• Reliable, organized, and detail-oriented.

Benefits

• Healthcare coverage options.
• 401(k) plan.
• Tuition reimbursement.
• Vacation, sick, and holiday pay.
• Supportive work environment.