Senior Customer Service Representative - Remote

Overview

The Senior Customer Service Representative is responsible for managing customer orders, building relationships, and ensuring customer satisfaction through effective communication and problem-solving.

In Short

• Place customer orders via various methods.
• Negotiate sale and purchase prices.
• Build customer relationships for repeat business.
• Collaborate with inventory management.
• Source and purchase products as needed.
• Expedite backorders and manage shipping methods.
• Coach less experienced representatives.
• Respond to complex customer inquiries.
• Handle customer and supplier returns.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Five years of related experience preferred.
• Excellent communication skills.
• Ability to multi-task and manage time effectively.
• Strong computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Attention to detail and reliability.

Benefits

• Healthcare coverage options.
• 401(k) plan.
• Tuition reimbursement.
• Vacation, sick, and holiday pay.