On-Site Customer Service Representative (CSR) - Remote

Overview

The On-Site Customer Service Representative (CSR) is responsible for fulfilling customer orders accurately and timely, ensuring customer satisfaction through effective communication and sales strategies.

In Short

• Processes customer orders and maintains inventory levels.
• Promotes Motion Industries’ products to existing customers.
• Handles customer inquiries and provides quotes.
• Coordinates with suppliers for pricing and product sourcing.
• Expedites backorders and manages customer returns.
• Utilizes computer systems for order processing and communication.
• Participates in training sessions for professional development.
• Adjusts pricing based on competition while maximizing profit.
• Ensures customer satisfaction through proactive engagement.
• May operate without approval for certain order amounts.

Requirements

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to multi-task and manage time effectively.
• Moderate computer skills for information processing.
• Good driving record and reliability.
• Attention to detail and organizational skills.
• No supervisory responsibility required.
• No specific licenses or certifications required.

Benefits

• Comprehensive healthcare coverage options.
• 401(k) plan with company matching.
• Tuition reimbursement for continued education.
• Paid vacation, sick leave, and holidays.
• Professional growth and development opportunities.