Field Service Supervisor - Remote

Overview

The Field Service Supervisor leads a team of technicians, ensuring effective performance and adherence to company standards.

In Short

• Oversee field service team and manage technicians.
• Implement best practices for business growth.
• Ensure technicians receive proper training and certifications.
• Schedule service jobs and assign personnel.
• Provide necessary equipment and tools for jobs.
• Ensure adherence to SOPs, KPIs, and Lean Six Sigma programs.
• Participate in customer surveys and job reviews.
• Assist in hiring new Field Service Technicians.
• Track training for technicians.
• Perform additional duties as assigned.

Requirements

• Associate's degree and 5+ years of related experience.
• Knowledge of field service duties.
• Ability to work in the field when needed.
• Strong interpersonal and problem-solving skills.
• Good communication abilities.
• Ability to remain calm in emergencies.

Benefits

• Healthcare coverage options.
• 401(k) plan.
• Tuition reimbursement.
• Vacation, sick leave, and holiday pay.