Off Site Customer Service Representative - Remote

Overview

Flourish Research is a leading research and consulting firm that caters to the needs of the global business community. Our team of experienced researchers and consultants provides valuable insights and strategic solutions to help our clients achieve success in today's competitive marketplace. To support our expanding client base, we are currently seeking a proactive and customer-focused Off Site Customer Service Representative to join our team.

In Short

• Provide excellent customer service to clients through various communication channels.
• Address clients' inquiries and concerns in a timely manner.
• Identify opportunities to upsell or cross-sell services.
• Accurately enter client information into systems.
• Collaborate with research and consulting teams on project progress.
• Troubleshoot and resolve customer issues.
• Continuously improve customer service processes.
• Work independently and in a team environment.
• Passion for providing exceptional customer service.
• Professional growth and development opportunities.

Requirements

• High school diploma or equivalent; college degree preferred.
• 2 years of experience in customer service.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and CRM software.
• Proactive and organized with strong problem-solving skills.
• Able to manage priorities and meet deadlines.
• Ability to work independently and collaboratively.
• Passion for developing long-term client relationships.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.