Off Site Customer Service Representative - Remote

Overview

Edgeway is a leading provider of innovative solutions for the retail industry. Our mission is to help retailers achieve success by providing them with cutting-edge technology, exceptional customer service, and a team of dedicated professionals. We are committed to creating a positive and inclusive work environment where our employees can thrive and grow.

In Short

• Remote position allowing work from home.
• Provide exceptional customer service to clients.
• Answer incoming calls and respond to inquiries professionally.
• Troubleshoot technical issues related to products and services.
• Follow up with customers to ensure issue resolution.
• Maintain customer satisfaction through prompt service.
• Stay updated on product knowledge and industry trends.
• Track customer interactions in CRM system.
• Meet performance goals and metrics.

Requirements

• High school diploma or equivalent; some college preferred.
• Previous customer service experience, preferably remote.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Able to work independently in a remote environment.
• Proficient in technology and learning new software.
• Experience with CRM systems is a plus.
• Knowledge of the retail industry is a plus.

Benefits

• Remote work opportunity with a flexible schedule.
• Competitive salary and benefits package.
• Collaborative and inclusive company culture.
• Opportunities for growth and advancement.
• Training and support for learning new skills.
• Making a positive impact on the retail industry.