Call Center Agent - Remote

Overview

Edgeway is a fast-growing company that provides high-quality customer service solutions to its clients. Our mission is to streamline communication between businesses and their customers, leading to improved customer satisfaction and increased sales. As we continue to expand our services, we are looking for motivated individuals to join our team as Call Center Agents.

In Short

• Respond to inbound calls from customers and resolve inquiries.
• Handle customer service inquiries via email or chat.
• Document customer interactions in the CRM system.
• Identify and escalate issues to the appropriate department.
• Engage with customers to upsell or cross-sell products.
• Provide accurate information regarding company policies.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or call center.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills.
• Proficient in MS Office and basic computer skills.
• Availability to work flexible hours, including evenings and weekends.

Benefits

• Competitive salary and benefits package.
• Extensive training and support.
• Opportunities for career growth and advancement.
• Fun and inclusive work environment.
• Employee discounts on products and services.
• Monthly team events and incentives.