On-Site Senior Customer Service Representative - Remote

Overview

The On-Site Customer Service Representative (Supply) provides essential support to Maintenance, Facilities, and Production teams in a manufacturing setting, ensuring the efficient flow of supplies and exemplary customer service.

In Short

• Work on-site in a manufacturing facility.
• Manage inventory of Maintenance, Repair, and Operations (MRO) supplies.
• Fill requests for materials and serve as a customer contact.
• Conduct inventory counts and investigate discrepancies.
• Operate forklifts and pallet jacks as needed.
• Adhere to company SOPs and safety regulations.
• Maintain an organized and safe work area.
• Assist with various tasks and special projects.
• Communicate effectively across departments.
• Contribute to continuous improvement initiatives.

Requirements

• High school diploma or GED required; post-secondary education preferred.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and warehouse inventory software.
• Experience with SAP preferred.
• Ability to multi-task and manage time effectively.
• Attention to detail and problem-solving skills.
• Mechanical aptitude and understanding of MRO materials.
• Previous experience in manufacturing or inventory control preferred.

Benefits

• Healthcare coverage options.
• 401(k) plan.
• Tuition reimbursement.
• Vacation, sick, and holiday pay.