Junior Customer Service Representative - Remote

Overview

Join Bright, a fast-growing fintech startup focused on solar energy in Mexico, as a Junior Customer Service Representative. You will play a key role in delivering exceptional customer service and improving customer satisfaction.

In Short

• Provide exceptional customer service through multiple channels.
• Coordinate service visits efficiently.
• Collaborate with key teams to resolve escalations.
• Identify and optimize customer experience processes.
• Build strong relationships with customers.

Requirements

• People-oriented and enjoys customer interaction.
• Creative and efficient problem solver.
• Growth mindset and eagerness to learn.
• Comfortable with digital tools, CRM experience is a plus.
• Organized and adaptable to new processes.
• Passionate about sustainability.

Benefits

• Work in the fastest-growing solar startup in Mexico.
• Be part of a high-level team valuing trust and innovation.
• Possibility of equity in Bright.
• Private health insurance and free mental health care access.
• Parental leave and access to top-tier mentorship programs.