Customer Service Representative - Remote

Overview

As a Customer Service Representative within the Customer Experience organization, you have a strong passion for helping people. You enjoy working closely with customers, other teams, and understand that you play an active role helping drive continuous improvement. You are detail oriented and have a gift for communicating with people.

In Short

• Resolve customer issues related to platform access, licensing, and product entitlements
• Execute certain functions on behalf of customers within their management console
• Respond to customer feedback, and engage with customers to understand their needs
• Resolve other customer issues as required by leveraging the teams and resources needed
• Other duties as required from time-to-time

Requirements

• Outstanding customer service skills - effectively communicate in both verbal and written English (additional language skills always welcome)
• Experience working with a CRM system and keeping records up-to-date. Salesforce.com experience is a definite plus, as is a serious love of data quality.
• Excellent organizational and interpersonal communication skills (written and oral).
• Proven ability to solve a variety of customer problems.
• Self-motivated to continue improving customer service skills and processes.
• Strong attention to detail.
• Able to work with multiple departments to get the information/answers needed to respond to and solve customer questions.
• Demonstrated ability to work well independently, while at the same time supporting others in a dynamic team environment.
• Technical aptitude for technology, software tools, and proficiency in Microsoft Office suite.
• Experience with software deployment technologies, networks and databases preferred.
• Experience working within a B2B SaaS organization preferred.

Benefits

• Competitive salary and potential for annual bonuses
• Work from Anywhere flexibility
• Opportunity to be part of a dynamic team
• Engagement in continuous improvement initiatives
• Access to training and development programs