Customer Service Representative (CSR) - Remote

Overview

The Customer Service Representative (CSR) will handle incoming calls from policyholders, insurance agents, and auto glass shops, providing assistance with claims and service needs.

In Short

• Answer incoming phone calls professionally.
• Gather necessary information for claims.
• Use locator system to find auto glass providers.
• Assist the CSR team by answering hold calls.
• Help new associates with orientation and training.
• Perform other assigned duties.

Requirements

• Must be 16+ years of age.
• High school diploma or equivalent.
• Prior experience in customer service preferred.
• Ability to operate a computer and telephone systems.
• Strong communication skills.

Benefits

• Opportunity to work remotely.
• Training and support for new associates.
• Engaging work environment.