Customer Service Representative Specialist Sr - Remote

Overview

As a Customer Service Representative Specialist Sr within PNC's Treasury Management Client Care organization, you will be responsible for delivering exceptional customer service and support for complex products and services.

In Short

• Perform advanced customer service activities for specialized products.
• Resolve complex customer inquiries and issues.
• Maintain high levels of customer satisfaction.
• Act as an escalation point for complex issues.
• Document customer interactions and service requests.
• Coach and mentor customer service team members.
• Work remotely from a home location.
• Shift hours from 7:30/8:00 AM EST to 4/4:30 PM EST.
• Requires strong banking fraud knowledge.
• 3+ years of related experience preferred.

Requirements

• Associates degree or equivalent experience.
• Strong decision-making and problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple priorities effectively.
• Knowledge of customer service best practices.
• Technical proficiency in relevant tools and processes.
• Experience in fraud detection and prevention.
• Ability to build and maintain client relationships.
• Attention to detail and accuracy.
• Results-oriented mindset.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with PNC match, pension plans, and stock purchase options.
• Paid time off including vacation and holidays.
• Educational assistance programs.
• Wellness programs with financial incentives.
• Short and long-term disability protection.
• Adoption and surrogacy reimbursement options.
• Back-up child/elder care support.
• Employee life insurance options.
• Inclusive workplace and reasonable accommodations for disabilities.