Collateral Process Default Specialist - Retail Bank Operations - Remote

Overview

As a Collateral Process Default Specialist within PNC's Retail Bank Operations organization, you will play a critical role in managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to improve our processes.

In Short

• Monitor and process foreclosures or repossession of assets.
• Ensure compliance with bank/investor/insurer guidelines.
• Interact with customers/vendors/investors regarding default and foreclosure proceedings.
• Train and coach new team members.
• Make decisions that impact financial and regulatory performance.
• Work remotely with occasional in-office participation.
• Adhere to regulatory guidelines to minimize losses.
• Communicate effectively with all stakeholders.
• Manage multiple priorities in a fast-paced environment.
• Participate in continuous process improvement initiatives.

Requirements

• 1+ years of related experience in Foreclosure or Default Operations.
• Strong communication skills are essential.
• Ability to manage risks associated with business objectives.
• Accuracy and attention to detail are critical.
• Flexibility and adaptability in a dynamic work environment.
• Knowledge of financial services regulatory environment.
• Customer-focused mindset.
• Problem identification and resolution skills.
• Ability to handle customer complaints effectively.
• Experience in managing multiple priorities.

Benefits

• Comprehensive medical/prescription drug coverage.
• Dental and vision options.
• 401(k) with PNC match and pension plans.
• Paid time off including vacation and holidays.
• Educational assistance programs.
• Robust wellness program with financial incentives.
• Short and long-term disability protection.
• Dependent care reimbursement account.
• Adoption, surrogacy, and doula reimbursement.
• Inclusive and accessible workplace culture.