Collateral Processor Default Specialist - Remote

Overview

The Collateral Processor Default Specialist at PNC is responsible for processing financial information related to mortgage and equity loans, while ensuring compliance with statutory guidelines.

In Short

• Remote position allowing work from a home location.
• Timely and accurate processing of mortgage and equity loans.
• Handling payoff and reinstatement requests.
• Managing financial information and adhering to compliance guidelines.
• Preparation of internal payoff figures for foreclosure counsel.
• Processing and allocation of funds related to payoffs and foreclosures.
• Requires effective communication with internal departments and foreclosure counsel.
• Skills in client service, critical thinking, and attention to detail are essential.
• Proficiency in MS Office products preferred.
• May involve training new team members and resolving escalated issues.

Requirements

• 1+ years of related experience preferred.
• High school diploma or GED, or equivalent experience.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and adapt to changing environments.
• Knowledge of financial services regulatory environment.
• Experience with repossession processes is a plus.
• Critical thinking and decision-making skills.
• Attention to detail and accuracy in processing tasks.
• Ability to interact effectively with customers and vendors.
• Familiarity with MS Office, Director (MSP), and ICE LoanSphere preferred.

Benefits

• Comprehensive medical, dental, and vision insurance options.
• 401(k) plan with company match.
• Pension and stock purchase plans.
• Paid time off including vacation, holidays, and parental leave.
• Educational assistance programs.
• Wellness programs with financial incentives.
• Short and long-term disability protection.
• Adoption and surrogacy reimbursement options.
• Flexible working arrangements.
• Inclusive workplace culture promoting employee development.