Senior Customer Service Representative - Remote

Overview

The Senior Customer Service Representative is the primary point of contact for an assigned group of customer accounts, providing value-added services that grow our business.

In Short

• Primary point of contact for customer accounts.
• Respond to and manage customer requests, orders, and complaints.
• Coordinate activities with sales staff and other departments.
• Handle multiple product lines and manufacturing facilities.
• Maintain confidentiality of customer and company information.
• Demonstrate company ethics and values.
• Work independently with sound judgment.
• Ten years of experience in Customer Service required.
• Fast-paced environment with opportunities for growth.
• Contribute to a culture focused on success.

Requirements

• Ten years of experience in Customer Service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple tasks effectively.
• Experience in coordinating with various departments.

Benefits

• Competitive salary.
• Incentives and benefit programs.
• Opportunities for professional growth.
• Dynamic and challenging work environment.