Customer Service Support Representative - Remote

Overview

The Customer Service Support Representative plays a crucial role in ensuring quality service to both internal and external customers, advocating for clients and addressing their needs effectively.

In Short

• Remote position with a focus on customer service.
• Act as an advocate for clients and support their needs.
• Provide professional customer service via phone and email.
• Document issues and resolutions accurately.
• Work independently and as part of a team.
• Proficient in CRM systems and Microsoft Office Suite.
• Handle inquiries regarding orders, billing, and testing.
• Participate in training and adhere to SOPs.
• Make outbound calls to inform customers about new products.
• Full-time hours with a structured schedule.

Requirements

• High School Diploma required; Bachelor's degree preferred.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem resolution skills.
• Ability to multitask and adapt to changing priorities.
• Attention to detail and accuracy.
• Professional phone etiquette.
• Able to work in a fast-paced environment.
• Proficient computer skills.

Benefits

• Comprehensive benefits for employees working 20+ hours/week.
• Medical, Dental, Vision, and Life insurance.
• 401(k) plan participation.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition Reimbursement.
• Employee Stock Purchase Plan.
• Inclusive work environment.
• Equal Opportunity Employer.