Customer Service Support Representative - Remote

Overview

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM, working with physician offices, hospital laboratories, patients, and internal customers to ensure all client needs are addressed accurately and efficiently.

In Short

• Manage inbound and outbound calls averaging 50-60 calls per day
• Follow approved standard operating procedures to resolve denied claims
• Evaluate current policies and SOP’s for process improvements
• Handle sensitive information confidentially
• Understand explanation of benefits or correspondence
• Document all accounts ensuring guidelines are followed
• Communicate with physicians, insurance companies, and patients
• Utilize tools to verify eligibility and claim status

Requirements

• High School Diploma or equivalent required
• Minimum one year work experience required
• Previous call center and customer service experience preferred
• Previous medical experience preferred
• Strong phone and verbal communication skills
• Ability to meet deadlines and exercise critical thinking skills

Benefits

• Work from home opportunity!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!