Customer Service Support Representative – Specialty Testing Client Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will be part of a team dedicated to enhancing healthcare delivery through effective client billing support and customer service.

In Short

• Manage outbound calls and email replies, averaging 50-60 outreaches per day.
• Invoice, monitor, and resolve aging accounts receivable for client accounts.
• Follow standard operating procedures to resolve denied claims.
• Evaluate policies and provide recommendations for process improvements.
• Handle sensitive information confidentially.
• Document all accounts accurately and comply with guidelines.
• Communicate with physicians, insurance companies, and patients.
• Utilize tools to verify eligibility and claim status.
• Work from home with a dedicated workspace.
• Maintain productivity and manage time effectively.

Requirements

• Associates degree with at least 1 year of relevant experience or equivalent high school diploma with 3+ years of experience.
• Prior healthcare customer service experience preferred.
• Experience in medical billing and collections is a plus.
• Strong phone and verbal communication skills.
• Ability to meet deadlines and think critically.
• Dedicated workspace for remote work.
• Internet speed of at least 50 Mbps.
• Ability to connect equipment via Ethernet.

Benefits

• Work from home opportunity.
• Medical, Vision, and Dental Insurance options.
• Flexible Spending Accounts.
• 401k and Employee Stock Purchase plans.
• No charge lab testing.
• Fitness reimbursement program.
• Comprehensive benefits for employees working 20+ hours per week.
• Paid Time Off (PTO) or Flexible Time Off (FTO).