Specialty Testing Customer Service Support Representative, Billing - Remote

Overview

As a Specialty Testing Customer Service Support Representative at Labcorp, you will assist patients and clients with health insurance inquiries and billing questions in a fast-paced work-from-home environment.

In Short

• Work from home position providing customer service support.
• Handle approximately 75 calls per day from patients and healthcare providers.
• Assist with insurance coverage and billing inquiries.
• Document calls and maintain accurate records.
• Collaborate with other departments to resolve issues.
• Process payments and set up payment plans.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Must have strong communication skills.
• Healthcare experience preferred.
• Full-time schedule: Monday-Friday, 8:30am-6:00pm EST.

Requirements

• Associate's degree or equivalent experience.
• 1+ years of relevant work experience in healthcare or customer service.
• Knowledge of insurance EOBs preferred.
• Experience with medical billing practices preferred.
• Ability to work in a high call volume environment.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written communication skills.
• Computer proficiency in MS Office and database systems.
• Ability to follow established protocols.
• Detail-oriented and organized.

Benefits

• Comprehensive benefits including medical, dental, and vision.
• 401(k) plan and paid time off.
• Tuition reimbursement opportunities.
• Employee stock purchase plan.
• Flexible time off options for eligible employees.