Customer Service Support Representative - Patient Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will be part of a team dedicated to improving healthcare delivery through exceptional customer service in patient billing.

In Short

• Answer 80+ inbound calls daily from patients and healthcare providers.
• Initiate payment plans for outstanding patient balances.
• Resolve patient inquiries using multiple resources.
• Maintain performance goals and productivity.
• Complete a structured training program to gain proficiency.
• Work in a fast-paced environment with attention to detail.
• Excellent organization and communication skills required.
• Internet speed of at least 50 Mbps required for remote work.
• Flexible work environment with structured breaks.
• Quarterly bonus potential and generous paid time off.

Requirements

• High School Diploma or equivalent required.
• Minimum 1+ year of work experience in customer service.
• Previous experience in medical billing or insurance claims preferred.
• Ability to manage multiple computer applications simultaneously.
• Strong communication skills, especially with patients.
• Experience in high-volume call environments is desirable.
• Technical requirements for remote work include specific internet connectivity.
• Dedicated workspace required for remote work.
• Ability to work independently while maintaining productivity.
• Willingness to learn and adapt in a dynamic environment.

Benefits

• Comprehensive medical, dental, and vision insurance options.
• 401(k) and Employee Stock Purchase Plans.
• Quarterly variable bonuses based on performance.
• No charge lab testing for employees.
• Fitness reimbursement program available.
• Generous paid time off and flexible spending accounts.
• Tuition reimbursement opportunities.
• Inclusive workplace with equal opportunity for all applicants.
• Support for individuals with disabilities in the application process.
• Access to a global network of healthcare professionals.