Customer Service Support Representative - Remote

Overview

Labcorp is seeking a Customer Service Support Representative to join our team, working remotely to assist with physician offices, hospital laboratories, and patients in a customer-centric environment.

In Short

• Position is remote with a schedule from Tuesday to Saturday, 9:30 AM - 6 PM EST.
• Pay range is $16 - $25 per hour based on skills and experience.
• Provide product education and handle customer inquiries efficiently.
• Must have a High School Diploma or GED equivalent.
• Previous customer service experience is required.
• Experience in a contact center environment is preferred.
• Knowledge of Microsoft Office suite is necessary.
• Strong verbal and written communication skills are essential.
• Ability to multitask and adapt to changing priorities is required.
• Comprehensive benefits available for employees working 20 or more hours per week.

Requirements

• High School Diploma or GED equivalent.
• Previous experience in a customer service role.
• Experience in a contact center or call center environment is preferred.
• Current or previous Labcorp experience is a plus.
• Prior healthcare industry experience is highly desirable.
• Knowledge of Microsoft Office suite is required.
• Experience with Salesforce.com or Laboratory Information Systems is preferred.
• Strong communication and customer service skills.
• Excellent multitasking abilities.
• Flexibility to manage changing priorities quickly.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Life insurance and short-term/long-term disability coverage.
• 401(k) plan participation.
• Paid Time Off (PTO) and Flexible Time Off (FTO).
• Tuition reimbursement and Employee Stock Purchase Plan.