Customer Service Support Representative - Remote

Overview

LabCorp is seeking a remote Customer Service Support Representative to join our Maternal Serum Screening team, working with various stakeholders to ensure all client needs are met efficiently.

In Short

• Remote position supporting Maternal Serum Screening team
• Act as a liaison between LabCorp, customers, and patients
• Resolve customer requests via calls and emails
• Provide product education and information
• Work with multiple databases to research issues
• Review test forms for accuracy
• Participate in activities to improve customer satisfaction
• Perform administrative support for medical records
• Flexible work schedule, Monday-Friday
• Comprehensive benefits for eligible employees

Requirements

• High School Diploma or GED required
• Associate’s or Bachelor's degree preferred
• Previous customer service experience required
• Experience in a contact center preferred
• Healthcare industry experience preferred
• Intermediate to Advanced computer skills required
• Knowledge of Microsoft Office suite required
• Experience with Salesforce.com preferred
• Strong verbal and written communication skills
• Bilingual in English and Spanish preferred

Benefits

• Medical, Dental, Vision, and Life insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan