Customer Service / IT Support Representative - Remote

Overview

The Choice AG is an innovative mobility service provider based in Nuremberg, offering tailored solutions for car rental companies, car dealerships, and mobility providers. Our success is based on teamwork, innovation, and an open corporate culture. We promote the personal development of our employees and offer flexible working models, modern technologies, and attractive benefits related to mobility.

In Short

• First point of contact for customers.
• Handle incoming calls and emails with professionalism.
• Document support requests and escalate complex cases.
• Assist customers with questions regarding our software platform mobility-OS.
• Ensure efficient and solution-oriented handling of inquiries.
• Perform organizational and administrative tasks in customer service.
• Contribute to smooth service processes through reliable work.
• Flexible working models including home office options.
• Opportunity for personal and professional development.
• Be part of a team in an innovative environment.

Requirements

• Completed training in commercial or IT fields or a comparable qualification.
• Experience in customer service or technical support is a plus.
• Willingness to learn new topics.
• High IT affinity and proficiency with common office programs.
• Strong communication skills and service orientation.
• Professional and friendly demeanor towards customers.
• Structured, reliable, and independent working style.

Benefits

• Flexible working models with home office options.
• Secure job in an established company with over 20 years of experience.
• Team spirit, flat hierarchies, and quick decision-making.
• Opportunities for personal and professional development.
• Attractive employee conditions in vehicle mobility.
• Chance to contribute to an innovative and future-oriented environment.