Customer Service Support Representative - Patient Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will play a crucial role in enhancing patient experiences by addressing their billing inquiries and providing solutions in a fast-paced environment.

In Short

• Answer 80+ inbound calls daily from patients and insurance carriers.
• Initiate payment plans for outstanding patient balances.
• Utilize various resources to resolve patient inquiries.
• Maintain performance goals and become proficient after training.
• Work independently while managing time effectively.
• Proficiently navigate multiple computer applications.
• Possess excellent communication and organizational skills.
• Work from home opportunity available.
• Quarterly bonus potential and generous paid time off.
• Comprehensive medical, vision, and dental insurance options.

Requirements

• High School Diploma or equivalent required.
• Minimum 1+ year work experience in customer service preferred.
• Experience in medical billing or insurance claims is a plus.
• Ability to work in a fast-paced environment.
• Attention to detail and strong data entry skills.
• Excellent communication and problem-solving abilities.
• Internet download speed of at least 50 Mbps required for remote work.
• Dedicated workspace for remote duties.

Benefits

• Quarterly variable bonus potential.
• Generous paid time off and flexible spending accounts.
• 401k and employee stock purchase plans.
• No charge lab testing for employees.
• Fitness reimbursement program.
• Comprehensive health insurance options.
• Tuition reimbursement available.
• Diversity and inclusion in the workplace.