Customer Service Support Representative - Patient Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will play a vital role in addressing patient billing inquiries and ensuring exceptional customer experiences.

In Short

• Answer 80+ inbound calls daily from patients and insurance carriers.
• Initiate payment plans for outstanding patient balances.
• Utilize multiple resources to resolve patient inquiries.
• Maintain performance goals and complete structured training.
• Work in a fast-paced environment with attention to detail.
• Communicate effectively with patients regarding medical information.
• Proficiency in navigating multiple computer applications.
• Enjoy a work-from-home opportunity with structured breaks.
• Eligible for generous paid time off and benefits.
• Quarterly bonus potential available.

Requirements

• High School Diploma or equivalent required.
• Minimum 1+ year work experience in customer service or medical billing preferred.
• Experience in a high-volume call center environment is desirable.
• Strong organizational and communication skills.
• Ability to manage time and tasks independently.
• Internet connection with at least 50 Mbps required for remote work.
• Dedicated workspace free from interference.

Benefits

• Comprehensive medical, dental, and vision insurance options.
• 401(k) and Employee Stock Purchase plans.
• Paid time off and flexible spending accounts.
• Tuition reimbursement opportunities.
• No charge lab testing for employees.
• Fitness reimbursement program available.
• Quarterly variable bonus potential.