Customer Service Representative - Medical Billing - Remote

Overview

We are seeking experienced billing or call center representatives to represent our hospital clients’ billing office, committed to providing exceptional customer service and support.

In Short

• Full-time position with a consistent Monday to Friday schedule.
• Base pay plus monthly performance bonuses averaging $100-$400+.
• Base salary ranges from $37,440 to $41,600 annually based on experience.
• Work from home or in our Aurora office.
• High call volume position with 60-100 calls a day.
• Support patients with billing inquiries and payment plans.
• Use internal software and tools for effective communication.
• Ongoing training and coaching provided.
• Family-owned business with a commitment to employee well-being.
• Award-winning workplace recognized for employee satisfaction.

Requirements

• Experience in customer service or medical billing preferred.
• Ability to work from home during business hours.
• Strong communication and empathy skills.
• Proficiency in using computers and software.
• Ability to handle high call volumes effectively.
• Commitment to the company's values of integrity, passion, and respect.

Benefits

• Stable base pay with performance bonuses.
• Opportunities for career growth and promotion from within.
• Supportive work environment with a focus on employee feedback.
• Work-life balance with no weekends or overtime required.
• Part of a family-owned business that values its employees.