Bilingual Customer Service Representative - Remote

Overview

As a bilingual customer service representative, you will provide accurate and prompt responses to written and telephone customer inquiries regarding policy transactions and coverage. You will also provide information and solutions to customers to retain business and enhance customer loyalty, including offering insurance products for enrollment.

In Short

• Provide accurate, prompt, and quality responses to customer inquiries.
• Answer customer questions concerning benefits, provisions, billing, and options.
• Research and process customer inquiries using company systems.
• Maintain knowledge of policy contracts and processing procedures.
• Identify and alert management to changes or errors in service requests.
• Fluent in both French and English.
• 1 year of related working experience in customer sales and service.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Energetic and focused on providing top-tier service.

Requirements

• 1 year related-working experience in a customer sales and service environment.
• Fluent in both French and English.
• Familiarity with business/insurance practices and principles.
• Excellent verbal and written communication skills.
• Strong analytical and listening skills.
• Previous experience in a contact center environment preferred.
• Ability to work well independently and in small teams.
• Possess a continuous improvement mentality.
• Energetic and focused on efficiently providing top-tier service.

Benefits

• Flexible work arrangements with financial allocations for work-life balance.
• Generous starting paid vacation time and additional vacation days.
• Paid volunteer day for community involvement.
• Paid personal and wellness days for total wellbeing.
• Educational assistance of up to $3,500 a year.
• Flexible health and wellness account.
• Up to 14% contributions to the RRSP matching program.
• Family-friendly maternity/parental leave.
• Many more benefits and perks.