Bilingual Customer Service Representative - Remote

Overview

Helpware is seeking a Bilingual Customer Support Representative to provide exceptional service to customers in both English and Spanish, focusing on healthcare transportation needs.

In Short

• Part-time position (30-32 hours a week)
• Handle inbound and outbound calls in English and Spanish
• Schedule transportation for healthcare appointments
• Check status of transportation reservations
• Interact with health plan members and transportation providers
• Route calls to internal teams for billing and account issues
• Requires high school diploma or equivalent
• One year of call center experience preferred
• Knowledge of health insurance programs is a plus
• Must have strong problem-solving and communication skills

Requirements

• High school diploma or equivalent
• One year of inbound call center experience
• Experience with NEMT guidelines
• Knowledge of health insurance programs
• Outstanding problem-solving skills
• Strong verbal and written communication skills
• Ability to work independently and in a team
• Basic computer literacy
• Ability to adapt to changes in business and technology
• Empathy towards members and their guardians

Benefits

• Opportunity to work in a technology-driven company
• Collaborative team environment
• Flexible working hours
• Career growth opportunities
• Supportive company culture