Bilingual Customer Service Representative - Remote

Overview

Spring Financial is seeking a Bilingual Customer Service Representative to provide excellent service to clients in both English and French, working from home.

In Short

• Handle inbound and outbound calls, live chats, emails, and text messages.
• Provide excellent customer service and accurate information.
• Direct inbound traffic to the correct departments.
• Implement solutions for customer inquiries.
• Collect customer testimonials and manage reviews.
• Perform administrative duties such as data entry and reporting.

Requirements

• Excellent verbal and written communication skills in English and French.

Benefits

• Ongoing training from experienced Team Managers.
• Opportunity to work independently and collaboratively.
• Self-motivated environment with a focus on learning new skills.