Customer Support Specialist - Remote

Overview

The Customer Support Specialist will handle customer interactions through various channels, providing excellent service and solutions to borrowers at Spring Financial.

In Short

• Handle inbound and outbound calls, live chats, emails, and text messages.
• Provide accurate information and solutions to customer inquiries.
• Educate customers on their financial options and build rapport.
• Collaborate with team members to find the best solutions.
• Make adjustments in the borrowing system based on interactions.
• Excellent listening and communication skills required.
• Technical proficiency with computers and applications.
• Sales experience is an asset but not required.
• Good upselling skills to identify customer needs.
• Commitment to providing industry-leading service.

Requirements

• Excellent listening and clear speaking ability.
• Familiarity with technology and multiple applications.
• Customer-focused with a commitment to service.
• Sales experience in various roles is beneficial.
• Ability to upsell and provide tailored solutions.

Benefits

• Salary: 25,000-30,000 pesos/monthly.
• PTO.
• Internet Grant (Worth 2,000 pesos).
• Performance Bonus.