Bilingual Customer Service Representative - Remote

Overview

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally.

In Short

• Respond to customer inquiries and issues via voice and/or non-voice transactions.
• Identify and assess customer needs through active listening and questioning.
• Maintain detailed and accurate records of customer interactions.
• Update and manage customer accounts and profiles.
• Acquire in-depth knowledge of company products, processes, and policies.
• Continuously enhance product knowledge and customer service skills.
• Collaborate with team members and other departments.
• Meet or exceed performance metrics.

Requirements

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.

Benefits

• Make a Real Impact: Be part of a dynamic team that values inclusivity and creativity.
• Empower Communities: Play a key role in fostering meaningful interactions.
• Collaborative Environment: Partner with cross-functional teams.
• Grow Your Skills: Enhance your customer service expertise.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely.