Bilingual Customer Service Representative - Remote

Overview

The Bilingual Customer Service Representative will provide exceptional support to our customers in both English and Spanish, ensuring a seamless experience for clients in LATAM.

In Short

• Fully remote position based in LATAM.
• Respond to customer inquiries via phone, email, and chat.
• Assist customers with orders and product inquiries.
• Provide professional and timely customer service.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams for a seamless experience.
• Work in a supportive and dynamic team environment.
• Utilize bilingual skills to enhance customer communication.
• Contribute to the company’s mission of exceptional service.
• Engage with a diverse customer base across LATAM.

Requirements

• Bilingual in English and Spanish.
• Proven experience in customer service roles.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote setting.
• Familiarity with customer service software is a plus.
• Detail-oriented with strong organizational skills.
• Positive attitude and a passion for helping others.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to learn and adapt to new processes.
• Availability to work flexible hours as needed.

Benefits

• Competitive salary and benefits package.
• Work from the comfort of your home.
• Opportunity for career growth and development.
• Supportive team environment.
• Access to training and resources.
• Work with an industry leader in printed graphic design.
• Flexible working hours.
• Engagement in a diverse and inclusive workplace.
• Employee recognition programs.
• Opportunity to contribute to meaningful projects.