Bilingual Customer Service Representative - Remote

Overview

As a Customer Service Representative at Beyond Finance, you will be the primary point of contact for clients in financial hardship programs, providing exceptional service and support.

In Short

• Serve as the voice of Beyond Finance to clients.
• Complete a 4-week training program on financial hardship programs.
• Provide best-in-class customer service over the phone.
• Analyze client problems and provide timely solutions.
• Document request outcomes for tracking and analysis.
• Maintain positive client relations and coordinate with other departments.
• Utilize CRM systems for client account management.
• Handle a high volume of clients in a remote call center environment.

Requirements

• 1 year call center experience (Required).
• Bilingual - Spanish (Required).
• Reliable, high-speed internet connection (Required).
• Technical proficiency with CRM systems.
• Strong customer service orientation.
• Effective problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work from home in a distraction-free environment.

Benefits

• Employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.