Conversation Designer II - Remote

Overview

As a Conversation Designer II at JustAnswer, you’ll help build and evolve chatbots that support and convert millions of customers around the world, blending creativity with data to deliver delightful AI + Human-powered experiences.

In Short

• Design and optimize chatbot flows for customer engagement and support.
• Write clear, compelling conversation copy.
• Analyze customer transcripts and chatbot performance.
• Apply NLP/LLM tools and prompt engineering.
• Collaborate with international teams for localization.
• Evaluate performance metrics with analytics.
• Conduct QA testing of bot interactions.
• Lead special projects related to chatbots.

Requirements

• 2+ years of experience in chatbot or conversational AI solutions.
• Familiarity with NLP platforms like Dialogflow or Watson.
• Knowledge of Python, HTML, or JavaScript.
• Strong data fluency and analysis skills.
• Experience with LLMs and prompt engineering is a plus.
• Comfortable in Agile environments using tools like Asana.
• Excellent attention to detail and project management skills.
• Thrives in fast-paced, collaborative environments.

Benefits

• Flexible, remote-first environment.
• Equitable rewards and career growth opportunities.
• Supportive community and collaboration.
• Opportunity to shape AI-human interaction.