Conversation Designer - Remote

Overview

We’re partnering with a remote-based company that's seeking a Conversation Designer to join their innovative team. As a Conversation Designer, you will be responsible for crafting engaging and effective dialogues for AI-driven chatbots and virtual assistants. Your role will involve understanding user intent, creating conversational flows, and ensuring a seamless user experience that delights our clients' customers.

In Short

• Manage a portfolio of accounts and build high quality chatbot experiences that drive outcomes your customers love.
• Use a conversational marketing framework to create chatbot ‘playbooks’ aligned to buyer intent, page-based strategies, and personalized experiences for target accounts, industries, and return visitors.
• Drive these conversational experiences from concepts and flow charts to conversational dialogue for chat to launch.
• Present and solicit feedback from stakeholders on conversation and flow designs.
• Configure bot flow designs and all other settings including visitor targeting, contact attributes, lead tagging, and routing.
• Conduct testing to ensure bot flows are optimized for the best possible user experience and messaging is free from any spelling and grammatical errors.
• Use reporting tools and conversation analysis to identify trends and make recommendations to optimize bot flows and improve performance.
• Participate in customer calls to uncover goals, confirm strategy, provide updates, present bot flow designs, and review results.
• Collaborate with team members to improve overall chatbot development, document best practices, research, test, and implement new strategies.

Requirements

• Experience in conversation design or a related field.
• Strong understanding of user experience principles.
• Ability to create engaging conversational flows.
• Familiarity with chatbot development and deployment.
• Excellent communication and presentation skills.
• Experience with reporting tools and conversation analysis.
• Ability to work collaboratively in a remote team.

Benefits

• Work remotely from anywhere.
• Collaborative and innovative team environment.
• Opportunity to work with cutting-edge AI technology.
• Flexible working hours.
• Professional development opportunities.