Client Customer Service Support Representative - Remote

Overview

Labcorp is seeking a Client Customer Service Support Representative to join our team, focusing on improving health and lives through exceptional customer service in the Revenue Cycle Management Division.

In Short

• Work remotely from Monday to Thursday 9 AM to 6 PM and Friday 8 AM to 5 PM EST.
• Handle inbound and outbound calls, averaging 50-60 calls per day.
• Follow standard operating procedures to resolve denied claims.
• Evaluate and recommend improvements to current policies.
• Maintain confidentiality while handling sensitive information.
• Communicate with physicians, insurance companies, and patients.
• Verify eligibility and claim status using various tools.
• Must have a structured work environment to perform duties effectively.
• Strong phone and verbal communication skills required.
• Medical experience preferred but not mandatory.

Requirements

• High School Diploma or equivalent required.
• Minimum one year of work experience required.
• Previous call center and customer service experience strongly preferred.
• Ability to meet deadlines and exercise critical thinking skills.
• Strong active listening skills preferred.
• Internet speed of at least 50 Mbps required.
• No satellite internet allowed.
• Must connect equipment via Ethernet, not Wi-Fi.
• Ability to manage time and tasks independently.
• Passion for customer service is essential.

Benefits

• Work from home opportunity.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• 401k and Employee Stock Purchase plans.
• No charge lab testing.
• Fitness reimbursement program.
• Comprehensive benefits for employees working 20+ hours per week.
• Tuition reimbursement available.
• Diverse and inclusive workplace.
• Equal Opportunity Employer.