Client Customer Service Representative - Remote

Overview

The Client Customer Service Representative is responsible for processing written correspondence and handling inbound phone calls to assist consumers with inquiries and disputes.

In Short

• Answer calls and resolve inquiries from various consumer help lines.
• Document disputes and complaints on related accounts.
• Maintain and update systems according to policies and procedures.
• Process written correspondence and handle incoming faxes and emails.
• Review and approve special letter requests from employees.
• Complete ACDV and AUD requests accurately.
• Ensure compliance with federal and state laws.
• Adhere to company policies as outlined in the handbook.

Requirements

• Experience in collections or call center preferred.
• General knowledge of computers, Microsoft Office experience preferred.
• Knowledge of customer service principles and processes.
• Excellent written and verbal communication skills.
• Ability to multitask with various computer systems.
• Strong communication skills.
• Team player with good interpersonal skills.
• Ability to deescalate conflicts.
• Ability to adapt to changes with ease.
• High school graduate or equivalent.

Benefits

• Competitive hourly wage.
• Remote work flexibility.
• Opportunities for professional development.
• Supportive team environment.