Customer Service Representative - Remote

Overview

The Customer Service Representative at Paramount Acceptance will be responsible for assisting clients of gyms by handling inbound and outbound calls, addressing customer inquiries, and managing membership options.

In Short

• Take inbound and outbound calls from gym members.
• Respond to customer questions accurately and timely.
• Explain membership options including upgrades and cancellations.
• Update billing and personal information as requested.
• Document customer interactions using in-house software.
• Commit to a set schedule of at least 20 hours per week.
• Maintain a positive attitude and excellent communication skills.
• Work collaboratively as a team player.
• Basic computer and typing skills required.
• Preferred experience of 1+ year in a call center environment.

Requirements

• Must commit to a minimum of 20 hours per week.
• Positive attitude and excellent communication skills.
• Team player with a willingness to learn and grow.
• Basic computer and typing skills.
• 1+ year experience in a call center customer service environment preferred.

Benefits

• Health insurance including medical, dental, life, and vision.
• 401(k) with company match.
• Paid holidays and vacation.
• Free VASA Fitness gym membership.
• Gift card bonuses for attendance.
• Local discounts.
• Work-from-home opportunities after training.