Customer Service Representative - Remote

Overview

The Customer Service Representative at U-Haul plays a crucial role in providing exceptional service to customers, assisting them with rentals and equipment maintenance while being part of a supportive team.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and manage equipment returns.
• Drive forklifts (certification provided).
• Participate in ongoing training through U-Haul University.
• Work in a moderate-risk environment requiring safety precautions.
• Must have a valid driver's license and good driving record.
• Physical demands include lifting equipment weighing at least 50 lbs.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to work in a physically demanding environment.
• Willingness to use protective gear when necessary.
• Customer service orientation and teamwork skills.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Gym reimbursement and other wellness programs.
• Employee discounts on various products and services.