Customer Service Support Representative - Patient Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will be part of a team dedicated to improving healthcare delivery by providing exceptional service to patients regarding their billing inquiries.

In Short

• Handle 80+ inbound calls daily from patients and insurance carriers.
• Initiate payment plans for outstanding balances.
• Resolve patient inquiries using multiple resources.
• Maintain performance goals and productivity.
• Complete a structured training program.
• Work in a fast-paced environment.
• Utilize excellent organizational skills.
• Proficient in navigating multiple computer screens.
• Communicate effectively with patients.
• Work from home opportunity available.

Requirements

• High School Diploma or equivalent required.
• Minimum 1+ year work experience in customer service preferred.
• Experience in medical billing or insurance claims is a plus.
• Ability to handle high volume calls efficiently.
• Technical requirements for remote work include a stable internet connection.
• Dedicated workspace required for remote work.
• Strong attention to detail.
• Ability to manage time and tasks independently.
• Proficiency in alpha-numeric data entry.
• Excellent communication skills.

Benefits

• Quarterly variable bonus potential.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• 401k and Employee Stock Purchase plans.
• No Charge Lab Testing.
• Fitness Reimbursement Program.
• Tuition Reimbursement.
• Flexible Spending Accounts.
• Casual work environment.
• Opportunities for career growth.