Customer Service Support Representative - Patient Billing - Remote

Overview

As a Customer Service Support Representative at Labcorp, you will be part of a mission to enhance healthcare delivery by solving patient billing issues and providing exceptional customer experiences.

In Short

• Answer 80+ inbound calls daily from patients and healthcare providers.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries.
• Maintain performance goals and become proficient through training.
• Work in a fast-paced environment with attention to detail.
• Communicate effectively with patients regarding billing issues.
• Participate in a structured work environment with scheduled breaks.
• Eligible for bonuses and comprehensive benefits.
• Work from home opportunity with specific technical requirements.
• Full-time position with set working hours.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1+ year experience in customer service or medical billing preferred.
• Experience in handling high volume calls is desirable.
• Proficiency in navigating multiple computer applications.
• Strong organizational and communication skills.
• Ability to work independently while managing tasks.
• Internet speed of at least 50 Mbps required for remote work.
• Dedicated workspace for performing job duties.

Benefits

• Quarterly variable bonus potential.
• Generous paid time off and flexible spending accounts.
• Medical, vision, and dental insurance options.
• 401k and employee stock purchase plans.
• No charge lab testing and fitness reimbursement program.
• Opportunities for career development and learning.